The plans to convert the Georgian-era Custom House building next to the Tower of London into an upmarket hotel have been blocked by the planning inspector.

The plans were submitted to the City of London by Squire & Partners, but the City rejected them, so an appeal was filed to the Planning Inspectorate to make a decision. And that has also decided to refuse permission to convert the Grade-I listed building into a hotel.

As the name suggests, Custom House was a customs and taxes house for the port of London and has been in use as a government office building since its construction, which began in 1817. HMRC was still using it as offices, but left last year.

Although the building looks uniform, it’s describable as three separate buildings. The western third is original. The middle third fell down due to poor foundations and had to be rebuilt, while the eastern third was destroyed in WW2 and rebuilt in the 1960s.

Apart from lots of office rooms, the building is particularly notable for the Long Room in the middle, a huge open space that was until recently being used as an open plan office by HMRC staff. The plans would have seen most of the building converted into hotel rooms, while the Long Room would have been used for events.  The forecourt facing the river, which is currently sealed off as a car park would be opened up to create a wider river walkway.

Although the planning inspector’s report approved many of the changes needed to do something with a building that wasn’t designed for modern use, he was particularly concerned about plans to cut some of the larger rooms into smaller hotel rooms, due to the damage to the historic wall panelling that would create.

Along with facilities that a hotel room needs, such as a bathroom, the inspector ruled that these changes could cause “harm to the significance of the Custom House”.

While many of the exterior changes were accepted as necessary, there’s a general feeling in the report that the rearrangement inside the fabric of the building to fit in hotel rooms was a change too far in terms of converting a historic building into something that can be used today. The blocking off of lightwells was also a major concern, and while the space was needed for modern fittings such as lifts, they were also an important element of the original design of the building.

Although the plans would bring the currently empty building back into use, which is considered a positive, the report eventually concluded that the harms outweighed the benefits, and the appeal was rejected.

It’s still possible that the developers and architects will be able to develop a new design that gets around some of the problems, particularly the layout of the rooms, and submit another application later.

Incidentally, the planning inspector was recommended to spend a night at a nearby luxury hotel, The Ned to familiarise himself with a hotel comparable to the one being planned. It’s a tough job!


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  1. Chris Rogers says:

    Struggling to see any comparisons between the Ned and this, but never mind. It’s odd how so many buildings/sites along the City’s short but valuable riverside are so tricky – Billingsgate, Richard Rogers’s ‘lost’ project that no-one ever gets to see inside, BT’s Baynard House, etc

  2. Robert Spooner says:

    What is the alternative? Does the building just fall into decay now?

  3. DJ steeze says:

    Techno club is the only option then

  4. Peter Feltham says:

    In gods name what’s wrong with our so-called ‘London Elite’.We are constantly told that the Tate,the British Museum and the National History can only ever display a small portion of their wondeful collections.Yet here we have a god sent opportunity to put this shamefull scandal to rights in a magnificent setting at an iconic location on the Thames next to the Tower of London and Tower Bridge.How can we bang some heads together to put this right.It would be wonderful for our great city besides bringing in considerable revenue.Iv’e been writing to various organisations about this for the past 15 or so years.Is there anybody out there who will listen to me.I will meet anybody 24/7 to discuss this.

    • ianVisits says:

      Have your schemes been costed and funded though – that’s always the killer aspect that is overlooked by campaigners.

      If you present a fully costed and funded proposal, then I can’t see why any museum would be ignoring it.

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