Birmingham New Street Rail Station station | address, map, train times and news

Station Address
Birmingham New Street Rail Station station,
Station Street,
West Midlands
PostcodeB2 4QA

Lines Served

National Rail

  • Avanti West Coast
  • Cross Country
  • West Midlands Trains
  • Transport For Wales
Plan a journey from Birmingham New Street Rail Station to: 

Station facilities

Local travel options

Storage shelteredYes
Storage spaces58
Storage CCTV If you want to take your bicycle on the train, please check with the relevant train operator beforehand 
Car ParkYes
Operator Short Stay Car Park
Phone numberAPCOA Parking (UK) Limited
Address0345 077 4224
Web address - -
Opening hours For car park charges see Parking at New Street station 
Number of spaces Monday - Friday 24 Hours a Day Saturday 24 Hours a Day Sunday 24 Hours a Day
Free of charge38  with 0 accessible spaces available
CCTV Coverage There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street 
Onward travel informationNo
Accessible taxis There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Impaired mobility set down / pick up points available Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi.
Metro Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit traintaxi.

Ticket Office

Ticket OfficeYes
Opening hours Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 23:00 Sunday 08:00 - 23:00
Location On the main concourse next to WH Smiths
Height adjusted ticket office counterHeight adjusted ticket counter is available at this station
Height adjusted ticket office counter note Floorwalkers are available to assist all customers
Induction loopThis office has an induction loop
Ticket machinesYes
Accessible ticket machinesThere are no accessible ticket machines at this station
Collection of pre-purchased ticketsYes, from ticket machine
Smartcards issuedNo
Smartcards top-upNot possible at this station
Smartcards validatorsNo

Station Facilities

ATM MachineATM machines are located on the paid concourse
First class LoungeYes
First class Lounge opening hours Located On the paid concourse between Platforms 3 & 4 Tickets Accepted Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket. Facilities Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information. Refreshments Tea, coffee, soft drinks. Wi-Fi Wi-Fi is available Showers No showers are available
Pay phones Monday - Friday 06:15 - 19:45 Saturday 08:00 - 18:00 Sunday 10:00 - 18:00
Pay phones typeYes
Accessible public telephonesCards and Coins
Public Wi-Fi Located opposite Network Rail Reception on the main concourse
Refreshment facilitiesYes
ShopsFind WiFi Hotspots around Birmingham New Street station
Type of shops availableYes
ToiletsFood & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Toilets LocationYes
Accessible toilets Boots located on the main concourse, before the ticket barrier   Camden Food located beyond the ticket barrier  Costa located beyond the ticket barrier next to Platform 5b escalator  Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10  M&S Food located on the main concourse  Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator  The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator  W H Smith located on the main concourse, before the ticket barrier
Baby changing facilitiesYes
Baby changing facilities location Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
National key toiletsYes
National key toilets locationYes
Waiting RoomsFemale toilets,Male toilets 
Waiting rooms locationYes
Waiting rooms opening hours Close to Platforms 1A and 12A and Platforms 10 and 11B

Disability Accessibility

Staff help available Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00 CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00 London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00 Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00 We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.  However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Staff help available opening times Monday - Sunday 07:30 - 23:59
Ramp for train accessYes
Step free access coverageYes
Step free access note The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators
Wheelchairs availableYes

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map of Birmingham New Street Rail Station station

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