Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
CCTV
No
Location for Rail Replacement Services
Yes
Station Facilities
Helpline Contact
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
Assisted travel
Monday - Sunday 08:00 - 20:00
08:00 - 20:00
Helpline opening hours
Yes
Staff help available
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield (5 miles) An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
This station has step free access to both platforms HOWEVER, PLEASE NOTE, access between the platforms is via stepped bridge. Chelmsford and Norwich bound side is accessible from the carpark. The London bound side is accessible via the level crossing on Hall Lane. The distance from one platform to the other via the road is approximately 350 metres.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Wheelchairs available
No
Disability Accessibility
Station plan
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Stations made easy
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Map of Ingatestone Rail Station area and local hotels
National Rail
