First, here is the text of the email.
I am writing to let you know that Canary Wharf Tube station will operate a one way system from Monday 30 July until Friday 10 August. This will apply from 1600 – 2000 on weekdays only, and is needed to help manage Games time demand.
Entry to the station from street level will be via the West Plaza entrance. The Fosterito entrance will be closed.
Exit from the station will be via the East entrance to street level.
[generic GAOTG foter]
The problem with this email is manifold, and shows that it has been written by someone who is too close to the company and doesn’t understand how the lay-person thinks.
a) What on earth is the ” Fosterito entrance”?
b) While 1600 – 2000 may be technically correct, 4pm-8pm is probably quicker to register and remember.
c) The station has three other exists to the shopping centres which are can be presumed to be unaffected by references to “exit to street level”, but it’s not really clear.
For example, can I leave via the western exits to the shopping centres, or are they inward only to match the main entrance? Then again, can I enter via the eastern shopping centre route, or is that exit only?
Ignoring the issue of the shopping centre entrances, the email should have read something closer to:
We are making important changes to Canary Wharf tube station during the Olympics that will affect how you can use the station in the evenings.
On Mon-Fri, between 4pm to 8pm, to get into the station, use the main Western entrance with the five escalators, all of which will be entry only.
To leave the station in the evenings, use the two escalators at the eastern end of the station.
The entrances leading to the shopping centres [are/are not] affected by these changes. Also, the small stand-alone exit at the very far eastern end will be closed.
During the morning rush hour and at weekends, the station entrances will work as normal. The changes will start on Monday 30 July and remain in place during the Olympics.
[generic GAOTG foter]
It’s a bit longer, but seems to me to be much clearer to understand what is happening.
I still don’t know what is happening to the three shopping centre exits, but it is much clearer to understand when and where the changes we do know about are taking place.