taxi ranks outside station, post office style queuing for tickets, routeways platform to ticket hall.
Car park
No
Photo Booths
No
Waiting Room
No
Cash Machines
Yes
Lifts
1 lifts
Help Points
Yes
Local travel options
Bicycles
Ticket Office
Monday - Sunday 24 Hours a Day
Tickets bought in advance online or from South West Trains telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
Opening hours
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter
Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Height adjusted ticket office counter note
This office has an induction loop
Induction loop
Yes
Ticket machines
There are accessible ticket machines at this station
Accessible ticket machines
Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Accessible ticket machines note
Yes, from ticket machine
Collection of pre-purchased tickets
Oystercards
No
Get Oyster cards here
Yes, at ticket machine
Top-up Oyster pay as you go here
Yes
Use Oyster Pay as you go here
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Penalty fares
Penalty fares apply for South Western Railway
London fare zone
Zone 1
Ticket Office
Information available from staff
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Information services - opening times
Yes
Customer help points
Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Left luggage
Yes
Lost Property
Excess Baggage Company
Customer Services
View Excess Baggage Company website
Ticket gates
020 3468 4553
CCTV
Left Luggage - Baggage Storage (Lockers). Situated at Exit 6 (Southbank). Mon - Sun 07:00 - 23:00.
Station Facilities
Staff help available
Staff help is available from the station reception on Cab Road.
Disability assistance can be arranged by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing [email protected]
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
There is level access from all platforms to the main concourse.
There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
Anyone who has squashed onto a train heading to Waterloo in the morning knows that the line is packed, and a report from Network Rail has looked at what can be done to improve things, in the short term, and up to 2050.
The Northern line at Waterloo station has moved closer to having step-free access after a deal was signed with the developer of a new office block directly above it.
Time Out, which has been seemingly transforming from a listings magazine into an international food hall operator has cancelled plans for a huge site in Waterloo Station.
The cost of refurbishing parts of the old Eurostar concourse at Waterloo station into a retail outlet has jumped sharply after additional problems were uncovered.
Network Rail has started a trial of full-colour, high-definition customer information display at London Waterloo station that’s designed to be easier to read from a distance.
In 1999, an artist was commissioned to help improve a subway leading from Waterloo Station. In 2019 the same artist protested about the efforts to restore the art.
A revised set of plans for the rather ugly 1960s office block next to Waterloo station have been shown off, featuring a taping set of buildings and roof gardens.
If you’ve ever felt that you’re being stung when you pay for a ticket at Waterloo Station, it might be the legacy of the time there were bees on the roof.
A dog stands still in the wet sand watching as a man stops to adjust his coat against the wind. Lush undergrowth in the forest lit by the early morning sun. Quiet calm fields in the foggy morning.
Earlier this morning, something happened that hasn’t been seen for over 65 years – a tube train left Waterloo and arrived at Bank, carrying passengers.
