Height adjusted ticket counter is not available at this station
Height adjusted ticket office counter
This office has an induction loop
Induction loop
Yes
Ticket machines
There are accessible ticket machines at this station
Accessible ticket machines
By Ticket Office
Accessible ticket machines note
Yes, from ticket machine
Collection of pre-purchased tickets
Oystercards
Yes
Get Oyster cards here
Yes, at ticket machine
Top-up Oyster pay as you go here
Yes
Use Oyster Pay as you go here
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at ticket office
Smartcards validators
Yes
Penalty fares
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
London fare zone
Penalty fares apply for Southeastern
Ticket Office
Information available from staff
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Train running Information and advice on how to get assistance available through the Help Point.
Information services - opening times
Departure screens, Announcements, Arrival screens
Passenger Information Systems
Yes
Customer help points
On platform
Lost Property
Yes
Customer Services
Southeastern Customer Services
Ticket gates
CCTV
0345 322 7021
Location for Rail Replacement Services
This station has Secure station accreditation - For more information contact 0345 322 7021
Station Facilities
Helpline Contact
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.
Assisted travel
Yes
Staff help available
This station is not continuously staffed please see staffing times for details of when staff are available.
Staff help available opening times
Monday - Friday 06:10 - 19:30
Saturday 06:40 - 19:30
Sunday 09:00 - 14:40
This station is not continuously staffed please see staffing times for details of when staff are available.
Ramp for train access
Yes
Step free access coverage
No
Step free access note
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to both platforms. For trains to London from platform 1 via Park Terrace , for trains away from London from Platform 2 via Henley Cross, step free interchange between platforms via road bridge is in excess of 300 metres.
