Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station
Location
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter
Every ticket office counter has been lowered at this station
Height adjusted ticket office counter note
This office has an induction loop
Induction loop
Yes
Ticket machines
There are accessible ticket machines at this station
Accessible ticket machines
Yes, from either ticket office or self-service ticket machine
Collection of pre-purchased tickets
Oystercards
Yes
Get Oyster cards here
Yes, at ticket machine
Top-up Oyster pay as you go here
Yes
Use Oyster Pay as you go here
Smartcards
No
Smartcards issued
Yes, at self-service ticket machine
Smartcards top-up
Yes
Smartcards validators
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Penalty fares
Penalty fares apply for c2c
London fare zone
Zone 1
Ticket Office
Information available from staff
Monday - Sunday 24 Hours a Day
Information services - opening times
Departure screens, Announcements, Arrival screens
Passenger Information Systems
Yes
Customer help points
Yes
Lost Property
Operated by c2c
Customer Services
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
Not Christmas Day or Boxing Day
Ticket gates
03457 44 44 22
CCTV
Staffed Information Point on main concourse.
Alternatively Customer Services may be contacted as follows:
Mondays - Fridays, between 08:00 - 20:00
Saturday - Sunday, between 09:00 - 16:00
Public Holidays, between 09:00 - 16:00
Closed on Christmas Day and Boxing Day
Tel: 0345 744 4422 (option 3, followed by option 3)
Email: [email protected]
Station Facilities
Helpline Contact
03457 44 44 22
Assisted travel
It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22.
Helpline opening hours
Monday - Sunday 24 Hours a Day
Staff help available
Yes
Ramp for train access
Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.
It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22
First to last service daily. There are no c2c services on Christmas Day and Boxing Day
Step free access coverage
Yes
Step free access note
Yes
Wheelchairs available
The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.
Nearest station with more facilities CRS Code
Yes
Nearest station notes
London Liverpool Street; London Bridge; London Cannon Street; London Blackfriars;
A plan to revamp Fenchurch Street railway station has been submitted to the City of London, to upgrade the internal layout and improve the overall appearance externally.
c2c, the strangely named train line that runs out of the tiny Fenchurch Street train station towards Southend-on-Sea is having a special event on the 5th March. It will mark the very last day a train will run on their…
