customer care

Latest news, articles and photos

customer care - Latest news, articles and photos

Researchers find shocking result from survey

Poor customer service leads to loss of customers Professor Tor W. Andreassen and associate professor Line Lervik Olsen of BI Norwegian School of Management have carried out a broad-ranging study of 899 bank customers to see how good and bad

Mar
26
2009

Why do companies take 5 days to reply to emails?

On a personal basis I can be slow to respond to private emails, mainly as my work emails get a high priority and there is an awful lot of them. I would expect any company which offered an email route

Nov
17
2008