Anyone who has followed the London news via the internet today cannot have failed to come across stories about a tube worker, presumed to be Ian Morbin at Holborn station abusing a customer.

However, as the video clip of the incident emerged, there was a groundswell of anger over on the ubiquitous Twitter website – although for once, the media couldn’t cite a Stephen Fry quote as he was busy ramping up Daily Mail outrage elsewhere.

Twitter is fast getting a reputation as the residence of celebs and angry users.

Anyhow, Mayor Boris consideratly tweeted that he was suitably appalled by the video clip, giving the news media their  headline at last.

Elsewhere, someone found the Facebook profile of the person involved – which lead to an interesting comment on his “wall” when the video was shown to everyone on the BBC’s lunchtime news.

Some have, with some justification, worried a bit about a mob mentality and whether the guy would get a fair hearing in light of the Court of Public Opinion.

I have two issues with this:

a) I used to work in customer care myself – and you learn very quickly how to fake being polite to customers. Internally you are chewing your hand off at the stupidity/pettiness/anger/etc of the person in front of you, but your face and demenour is full of niceness. Once the customer is gone, you’d walk off the shop floor and scream in the stock room!

So, I have very little sympathy with some of the comments that have emerged that maybe he was just having a bad day, or a customer had just annoyed him before the video clip was started. Accepted, we all have off-days at times but there is a difference between indifferent customer care from an employee suffering a hangover, and what we saw on the video clip.

Nothing on earth can justify behaving like that in public. Nothing at all.

b) The other worry is that the Twitter mob is baying for blood and that could be problematic. Initially, and despite being a fully signed up member of the mob,  I had some sympathy with this view – but then I read on the Torygraph website that apparently TfL’s initial reaction to the video clip was to just hold one of its usual internal investigations.

A very loose way of saying “we hope this will just go away as we don’t want to annoy the unions”.

It was the Twitter fury and the subsequent Boris intervention that apparently caused TfL to suddenly grow some balls and actually take the issue seriously enough to suspend the employee.

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On this topic, I really have only one opinion – the guy needs to be sacked. There is no training failure here, there is no excuse of having had a bad day. There simply is no excuse.

What’s the betting he just gets moved to a back-office job though?

One hundred and fifty years ago this very day, London’s first free public water fountain that guaranteed clean drinking water was unveiled to much applause.

Somewhat less than 150 years ago, I wrote about it – so rather than recaping it all again, go here to read about it, and the charity which set up the fountain, and is still to this very day providing free clean water drinking supplies.

A few weeks ago, I paid a visit to St Etheldreda’s Church in Ely Place to take some photos, but alas – most of them were rather dire, so I went back again last weekend to try again.

St Etheldreda’s Church was the town chapel of the Bishops of Ely from about 1250 to 1570. It is the oldest Catholic church in England and one of only two remaining buildings in London from the reign of Edward I. It was like an independent state, the Bishop of Ely’s place in London or Ely Place as it is now called, and its chapel took its name from one of England’s most popular saints of the day, Etheldreda.

The church was built in 1290 by John De Kirkeby, Bishop of Ely and Treasurer of England under Edward I. Why did the Bishops of Ely come to London and particularly Holborn? Well, first of all, a member of the diocese had bought a piece of property here with the idea of building a little oratory, but then, in the middle of the 13th century, when parliament was called, it was necessary for the Bishops to come to London, so they needed a residence and so the Bishop of Ely built himself a great palace.

John De Kirkeby died leaving his property together with its liberties to the successors of the See of Ely. The whole estate was administered by the See of Ely and was outside the jurisdiction of the City of London. From 1316 were added a palace, orchards, vineyards, gardens and ploughlands until it spread over an area of 58 acres.

During the Civil War, in 1642 Parliament requisitioned Ely House and Chapel as a prison and hospital.

An Act of Parliament in 1772 enabled the Bishop to sell the property to the Crown. The Crown in turn sold the freehold site to a Mr Charles Cole, architect and surveyor. He demolished every building but the Chapel and on the vacant ground in 1775 built the present Ely Place.

Even at the beginning of the 20th century, Ely Place was still under the jurisdiction of Ely, Cambridge, and not part of London.

You enter the church via a narrow corridor which runs the length of the church, and then up a short flight of stairs to the massive wooden doors which lead to the church interior itself. At the rear of the church is a raised gallery with the customary organ, and a large stained glass window which was installed after the original was destroyed in WW2. Facing the alter you can see that the walls are lined with stained glass windows and a series of statues of notable Catholic figures from history.

Then look down on the congregation and being painted and in the gloom, it is slightly unnerving to have this fairly realistic characters watching you as you progress down the aisle. Ahead of you is the main stained glass window – which is claimed to be the largest in London.

There is also an undercroft which I was able to pop into briefly to take a few photos while it was being prepared for what looked like an evening dinner event.

It is a quite lovely church to pay a visit to and very decorative once you get inside. A short history booklet is sold which goes into quite a bit of the extensive history of the church.

Links:

My photos on Flickr 

British History – of Ely Place

Official Church Website

Google Maps

I have wandered along Holborn for many years and only recently started paying attention to the odd little things that line London’s streets. Right at the very Eastern end of Holborn Viaduct, opposite the Old Bailey is a church, and embedded in its outside wall is an old drinking fountain.

On Saturday, I had a closer look for once and read the text lining the interior of the fountain.

“The first Metropolitan public drinking fountain erected on Holborn Hill in 1859 and removed when the viaduct was constructed in 1867″

Blimy!

Not just any old drinking fountain – but indeed, the very first one ever built, and also intimately connected with the history of the Holborn Viaduct.

According to the marble surround, it was the the gift of Sam Gurney MP in 1859 – and here I found a veritable font of information.

Samuel Gurney MP was a noted philanthropist who, along with Edward Wakefield set up the Metropolitan Drinking Fountain and Cattle Trough Association in 1859 to provide free drinking water. It should be remembered that drinking water was generally not safe (weak beer was preferred by most), so the provision of fresh clean water was quite radical.

The Society was inaugurated in 1859 with the requirement “That no fountain be erected or promoted by the Association which shall not be so constructed as to ensure by filters, or other suitable means, the perfect purity and coldness of the water.”

The first fountain was built on Holborn Hill on the railings of Saint Sepulchre’s church on Snow Hill, paid for by Samuel Gurney, and opened on 21 April 1859. It was moved in 1867 when the Holborn Viaduct was built but reinstated in 1913 where it remains to this very day.

The fountain became immediately popular, used by 7,000 people a day. In the next six years 85 fountains were built, but much of the funding came directly from the association; much of that money was provided directly by Samuel Gurney, as donations were not sufficient.

Here is an image of the opening ceremony from the Illustrated London News

You might notice that the current drinking fountain has lost the large stone surround, which is a pity as it would have clearly indicat the importance of this bit of London history to any casual passer-by.

The association survives as the Drinking Fountain Association and received a National Lottery grant to build more fountains in 2000, and to restore existing ones. It now builds drinking fountains in schools, restores existing fountains and provides wells and other water projects in developing countries.

Links:

The Drinking Fountain Association

Drinking fountains on Google Maps

I was doing a visit to Ely Place in the City of London and will write about that later as it is an interesting tale, but this posting is about a “manhole cover” I saw in the pavement on that road. It was marked with “Electricity Supply” and a company name CLES Co Ltd. I noticed it as it looked older in design than more modern pavement covers, so took the following photo and did a bit of hunting.

Dear old Google was not that helpful – initially, but I eventually worked out that CLES stands for the County of London Electricity Supply, one of London’s earliest decent sized electricity companies, and here is a (very) brief tale of electricity in London.

Following the first experimental electricity supply – to a gallery on Bond Street, the Electric Lighting Act on 1882 was passed by Parliament which allowed local councils to grant concessions to electricity companies to provide supplies within their council boundaries. The leases were for very short time frames, which hindered investment and the law was quickly changed to allow for longer, more financially viable leases to be granted. The advantage of the local authority lease was that it included the rights to dig up pavements and roads to lay the necessary cables.

At the time the leases were extended, the law was also changed to allow an operator to spread beyond the single local authority they were formed in. It was this change which lead to the merging of small electricity suppliers, and the County of London Electricity Supply came into beginning. The company dominated the Eastern London supplies – while the London Power Company supplied Western London.

Supplies in London remained very localised with small generating plants in each local authority, but in 1900 a large power station in Deptford was opened which supplied electricity to a large swathe of London. Alas, it was a technical failure and London retained local generators for several decades longer until technology had developed to support long distance supplies.

It’s difficult to be sure without digging around at the National Archives (etc), but considering that power generation was very close to the users, and that Ely Place is right next to the Holborn Viaduct – it is possible that the supply to the expensive row of Georgian houses could have come from the generating station at 57 Holborn Viaduct. This is significant as that is claimed to have been the world’s first public power station, owned by the infamous Edison Electric Company. It was opened in 1882 – and the modern Ely Place would have existed then.

Incidentally, early light bulbs used Japanese bamboo inside the bulb as filaments!

You can see an image below of the power station – note the tunnel which ran under the pavement, with the shop front on the “top floor” of the building, facing onto Holborn, while the “ground floor” was accessed from Snow Hill and the steam powered generator was on the ground floor.

An interesting tangent is that apparently, as the power plant was not part of a licensed electricity supplier, Edison did not have permission to dig up the roads to lay his cables. His decision to put the power station on the Holborn Viaduct was motivated by the presence under the road of those large service tunnels, so he didn’t have to dig up any roads. I was originally researching these very same tunnels a couple of years ago and am still interested in their history.

The image below shows a side cutting of Holborn, which may explain why it interests me so much.

Finally, in 1926 the Central Electricity Authority was created to set up a national grid and standardise the power supply. Lots of the small local generating stations were closed down in favour of larger more efficient power stations. The CLES was finally merged into the London Electricity Board in the 1947 nationalisation and ceased to exist as an identifiable entity.

Museum of London

British History

South-Western Electricity Historical Society

EV World

The William J. Hammer Historical Collection of Incandescent Lamps